Delete my AXELPAY account

Making the request

1. First withdraw your balance: an account cannot be deleted while money remains on it.
2. Write to [email protected] from your account’s email address, with the subject “Account deletion”.
3. We will ask you to confirm in the app (PIN or biometrics) to make sure the request comes from you.

Direct deletion from the app (Settings › Delete my account) will be available at public launch.

What is deleted

Your access is closed immediately. Your profile, registered devices, preferences and support messages are erased within 30 days.

What is kept, and for how long

Anti-money-laundering law requires us to keep identity-verification data and operation history for 10 years after closure. It is then archived, accessible only under a legal obligation, and erased.

Questions: [email protected]. See also our privacy policy.