Terms of use

AXELPAY is in testing and not yet open to the public. These terms will be completed before launch; you will have to accept them in the app.

1. The service

AXELPAY is a payment app published by AXELONIA SARL (RCCM RB/ABC/26 B 12072 — Cotonou). It lets you top up an account with Mobile Money, send money to other users, receive transfers and pay. AXELPAY is not a bank: payment operations are carried out by our payment partners.

2. Opening an account

• Be an adult (18 or over) and provide accurate information;
• One account per person;
• Verify your identity: without verification, no money movement is possible. A verification refusal by our partner is final for that file.

3. Keeping your account safe

Keep your password, PIN and email codes secret. AXELPAY will never ask for them, by phone or message. Report any lost phone or operation you do not recognise to [email protected] without delay.

4. Fees and limits

The fees of each operation are shown before you confirm it. Limits apply depending on your profile and regulations; they are shown in the app.

5. Prohibited use

Any illegal or fraudulent use, or use for money laundering or terrorist financing, is prohibited. We may request documents, suspend an operation or an account, and report to the authorities, as the law requires.

6. Suspension and closure

You can close your account at any time (see Delete my account). We may suspend or close an account for breach of these terms, fraud risk or at an authority’s request; the available balance is returned to you, unless legally blocked.

7. Liability

We do our best to keep the service available and secure. We are not liable for interruptions caused by our partners, operators or force majeure, nor for an operation confirmed with your credentials.

8. Complaints

Write to [email protected]. We acknowledge within 48 business hours and reply within 15 days.

9. Applicable law

These terms are governed by the law of Benin. Failing an amicable settlement, the courts of Cotonou have jurisdiction.